![]() The whole process “was pretty much a roller coaster,” he said. He declined to provide the company’s valuation. It had to accept a valuation that was a little less than it expected when it started fundraising, but still up about three times since its last round, Pailhès said. In the end, Aircall had more funding offers than it had space for and raised $65 million. “It became pretty clear for investors that we would actually be one of the winners,” he said. In two months, it attracted 1,000 new customers, boosting its total by 25%. It had its best month ever in March, and the first quarter was its best ever. The company seemed to be benefiting from the work-from-home trend, Pailhès said. But then they asked, “Are we going to do that?”īut then things started to turn around. He said they were planning for a $60 million to $70 million round. The investors’ cold feet led to a lot of stressful conversations among Pailhès and his cofounders. After the shutdowns began, those prospective backers started backing off, some wanting to reconsider the investment and others wanting to commit no more than half the money they’d promised before, he said. But it presented a particular problem for Aircall, which has its major offices in Paris and New York.Īircall, the maker of a cloud-based phone service, was in the middle of trying to raise a Series C funding round when the global economy and stock markets went into free fall as countries around the world curtailed the movement of their citizens to try to contain the COVID-19 outbreak, CEO Olivier Pailhès told Business Insider.īefore the shutdowns, Aircall was seeing a lot of interest from prospective investors. The coronavirus crisis has made the past few months challenging for many startups. ![]() About AircallĪircall provides a cloud-based voice platform that integrates with productivity and helpdesk tools that workplaces are already using to make phone support easy to manage. All added notes, disposition codes, and other related details will also be available in the ticket.įrom the to-do tab, agents can access calls that were assigned to them and take relevant actions like adding a call note or call tag.This is the Aircall pitch deck to raise a $65m seed round in 2020. Tickets are automatically created in Freshdesk for attended calls as well as voicemails. They can play the call recording, add call notes and call tags, assign the call to another agent, and more. If agents want to quickly dial a number from the Contacts page or any other page, they can click the ‘Call’ icon next to the number, and it will get auto-populated in the Aircall dialer.Īgents can also change their availability status from within the call widget.Īgents can view and listen to their voicemail messages by clicking on the Call History tab from the Aircall widget within Freshdesk.Īgents can view their past calls and all related details from this tab. Agents will receive a call only when their status is set to ‘Available’ Agents can view more contact details on Freshdesk by clicking on the contact name. When receiving a call, apart from the in-call actions, agents will also be able to access caller insights where they can see the contact name and phone number. Agents can add call notes, call tags, etc., even after a call has ended by clicking on the call from the Call History tab. Transferring a call to another agent/supervisor (Warm/Cold transfer)Īdding other agents/supervisors to an ongoing callĪnd more. Ī quick guide to using the integration: Call widget - Agent functionalities: Start a new callĪgents can start a new call using the keypad or from the ‘People’ tab by selecting a contact.Īgents can perform call actions from within the widget itself, like Note: If you are using Freshdesk Contact Center within your Freshdesk account, you can disable it for your agents by following the steps outlined here. The Aircall agent adapter is now set and ready to use Once added, click on the Aircall icon in the left navbar to load the widget Mention when you want the ticket to be created, and hit Save You can meet your customers where they are and avoid the hassle of having to switch your telephony provider.Ī quick guide to integrating Aircall with Freshdesk:įind the Aircall app in the apps section of your Freshdesk accountĪlternatively, you can install the Aircall app from the Freshworks marketplaceĬreate your Aircall API ID and API token from the Aircall admin dashboard, and enter them on the installation screen ![]() Meet your ticketing needs and extend your Omnichannel capability With the Freshdesk Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshdesk to meet your customer support needs.
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